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Support

How can we help?

We're a small team and we read every message. Reach out about anything — billing, bugs, account changes, or product feedback.

Email support
hello@pilatespass.app
Response time

We aim to reply within 1–2 business days.

What to include

Your account email, device, and a short description of the issue.

Common questions

How do I cancel my subscription?

Open Settings in the app and tap Manage subscription, or email us and we'll cancel it for you. Cancellations take effect at the end of the current billing period.

How do I request a refund?

Email hello@pilatespass.app within 30 days of your first paid charge and we'll refund it.

How do I delete my account and data?

Email hello@pilatespass.app from your account email with the subject "Delete my account" and we'll delete your data within 30 days.

Found a bug or have a feature idea?

Please send it over — feature requests directly shape what we build next.

See also our Privacy Policy and Terms.